Privacy Policy

Overview

Nilo is an AI assistant designed to help small businesses manage customer conversations on WhatsApp. This policy explains, at a high level, how information may be handled when you visit this website or use Nilo services as they become available.

Information we may collect

Depending on the service being used, information may include contact details you provide, business information supplied to configure Nilo, customer conversation content processed on behalf of a business, and technical information needed to operate and secure the service.

How information may be used

Information may be used to provide and improve Nilo, respond to requests, operate customer conversations on behalf of participating businesses, maintain security and reliability, comply with applicable obligations, and prevent misuse.

WhatsApp and service providers

Nilo may rely on third-party providers to deliver messaging, infrastructure, hosting, AI, and related services. When WhatsApp is used, processing may also be subject to the terms and privacy practices of WhatsApp, Meta, and relevant messaging providers.

Business customers

When Nilo processes customer conversations for a business, that business may be responsible for determining why and how customer information is used. Nilo processes information to provide the requested service to that business.

Data retention and security

We intend to retain information only for as long as reasonably necessary for the purposes for which it is processed, subject to operational and legal requirements. Reasonable technical and organizational safeguards are used to protect information.

Your rights

Depending on where you live, you may have rights regarding access, correction, deletion, portability, restriction, or objection to certain processing. We will provide an appropriate contact channel for privacy requests as Nilo enters public availability.

Changes to this policy

This policy may be updated as Nilo develops and as its services, providers, or legal obligations change. The current version will be published on this page with an updated date.

Contact

A dedicated privacy contact channel will be published before Nilo enters broader public availability. Until then, this website is an early-stage product presence and does not collect information through forms.